Field Software Engineer

Who are we? 

Avantium is a pioneer in the emerging industry of renewable and sustainable chemistry. We seek to take part in the opportunities of the transition towards a circular econo­my to create value for our stakeholders and society as a whole. Avantium’s mission is to aid the transition to a fossil-free world by developing ground-breaking products based on re­newable feedstock instead of fossil resources. Sustainable alterna­tives for fossil-based chemicals and materials include plastic bot­tles for drinks, films for food packaging and electronics, fibres for textiles and even material used in toys.

Avantium aims to be a world leader in renewable and sustainable chemistry and technology solutions and to commercialise them through partnerships and licensing. The company is best known for its PEF (polyethylene furanoate) – a fully plant-based, sustainable plastic material – that can be used in packaging, textiles, film, and everyday items that match today’s world. It is an exciting time to join Avantium, as we are on the brink of scaling up to a first-of-a-kind commercial plant to produce PEF, unlocking the high potential of this novel, highly innovative plastic material PEF.

About Avantium RDS: Our R&D Solutions business unit

Avantium RDS is the leading provider of advanced catalyst testing units and services. We serve a wide range of global customers, using our extensive chemical and scientific expertise, combined with our process development and engineering skills to contribute to the emerging and fast-growing field of sustainable chemistry.

As a Field Software Engineer (FSOE), you will be responsible for deploying, configuring, and maintaining software at customer sites. You will work closely with customers to understand their requirements, provide technical support, and ensure the successful implementation of the software required to operate our hardware. This role requires a blend of technical expertise, problem-solving abilities, and excellent interpersonal skills.

Responsibilities

• Install, configure, and test software applications at client locations or in-house.
• Setup dedicated databases in close cooperation with project teams and customers to allow them to run their experiments, travelling to their sites as required.
• Translate required operating modes and procedures into SQL scripts for execution
• Participate in commissioning of units, customer training and supporting users in processing data and getting the right information from the databases.
• Provide remote or on-site technical support, maintenance and troubleshooting for software-related issues.
• Keep Project Leaders, Team leader Field Service and other relevant stakeholders updated about status, progress and issues within projects.
• Conduct training sessions for clients on the use and maintenance of software products.
• Document and report on service activities, including issues resolved and client feedback.
• Capturing feedback from both internal and external customers and register issues for follow up actions.
• Work with the development team to identify and address software bugs and improvements, providing expertise on software and databases.
• Update and write manuals and SOP’s.

What do you bring?

As Field Software Engineer you minimally require a minimum of 2 relevant years of experience.

This role is perfect for you if you have the following knowledge and Skills:

• MBO+ or HBO Informatics or technical direction with specialization in IT. 
• Two years of experience in installing, operating and maintaining SQL Server databases and scripts (in Transact-SQL). Affinity with databases and software development.
• Experience with creating databases in both Microsoft SQL Server and Access
• Good theoretical knowledge of databases structures and table design
• Knowledge of all Microsoft Operating system and Windows Network configuring
• Command of English (speaking and writing)
• Extensive Knowledge of MS Office suite (including Word and Excel)
• Experienced with working in an international environment and cultural challenges
• Experience with frequent travelling and ad hoc changes in planning
• Willing to travel all over the world up till 25% of the time
• Experience with Developing Software, preferably in C# (desirable)
• Experience in or knowledge of Process or Lab Automation (desirable)
• Experience in working with ERP software, preferably MS Navision (desirable)

What do we offer?

At RDS you will work in an advanced technological environment in a medium sized and profitable business unit. We are big enough to provide a good level of professionalism and small enough for everyone to make his or her own, meaningful contribution. Further

We offer a competitive compensation package, flexibility, and personal development in a multicultural company working with renowned, worldwide customers. The salary is between €3500 – €4200 per month depending on your experience. When traveling to customers, travel and accommodation expenses will be covered and you will be eligible for additional compensation.

Interested?

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience on our website. You can contact us for further questions at [email protected]. Please note international travel is a mandatory requirement for this position. Candidates unable to travel abroad will not be considered for this vacancy.